We believe that a company is its people. The level of customer satisfaction, the pace of growth, and profitability all depend on the contributions of the people who work there. Customer satisfaction goes hand-in-hand with all round employee development and satisfaction.

IIL has an arrangement with K S Enterprises, a leading call center process training house of USA for training of personnel. The emphasis of the training is on teaching process associates inbound and outbound call handling. Our Process Associates (PA) have expertise for handling all types of inbound calls and outbound prospecting. PA's have the requisite skills for order booking, handling enquiries, selling, up-selling, providing technical support, performing help desk activities, cold calling, generating leads, scrubbing data, conducting market research, retaining existing customers, recovering lost customers, and setting-up appointments.

IIL keeps its PA's updated with skill sets and motivated through a well defined system of training, retraining and campaign specific incentive schemes. Reward for performance and retraining for continuous up-gradation of skill sets helps achieve the performance targets campaign after campaign.