At IIL, we provide total quality sales, total quality representation to their customers, and high back-end retention. We are committed to ongoing improvement within each campaign. With this objective in mind, we follow an in-house quality process at IIL and we are in the process of acquiring Quality Certification using the COPC standard.

Our Quality program, which drives our internal processes, has been designed with best practices, quality standards and methodologies in mind.

The quality program has been deployed at two levels:
 o The corporate level
 o The project level.

At the corporate level, the quality program includes strict monitoring systems, feedback loops and corrective and preventive measures. At an individual project level, our quality programs are drawn up in seamless integration with our clients' quality processes and specific methodologies to ensure standardization across client centers.