M/s IMPEX INFOTECH LIMITED (IIL), is an Information Technology Enabled Services company engaged in Customer Relationship Management through Voice Calling and Back Office Processing.
IIL has a Call Center at Kolkata, India which offers a wide range of customer care services. Through an integrated customer care solution, we provide voice, email response, real-time chat, knowledge management, e-CRM and other value added services.
IIL's call centre is a single point of contact where calls, be they enquiries, order placing or after sales support, are handled and processed by a professional team of call centre process associates. Our call centre is the prime interface between our clients and their customers.
At IIL, we strongly believe that Human-ware is our best resource. Our call center is managed extensively experienced telemarketing agents trained by K S Enterprises, USA. Our team members follow the best practices in the industry to provide clients with the quality solutions for customer care problems. We are managed by an experienced and versatile management team well versed in client relationship management, account handling, shift management and agent supervision.