IIL deploys a state-of-the-art technical infrastructure, easy scalability and proven methodology with various redundancies at every critical juncture to provide uptime commitments of over ninety-eight percent.

o	Fully automated call desks
o	Intel Application, Database and Web servers.
o	Voice Logger and Channel Bank
o	Motorola MUX at both ends
o	Predictive Dialer, CRM, IVR from ETS, USA.
o	International Private Leased Line circuit, from VSNL on the Indian end and MCI on the US end.
o	UPS power backup support for the entire system along with generator backup support to deal with power outrages, if any
o	Over 100 well trained and experienced telemarketing associates to operate the center on two shift basis.
o	Web Integration.