o |
Reduce
and control operating costs |
o |
Gain
access to world-class capabilities - The user typically
realizes cost savings of 10- 30 % |
o |
Free
internal resources for other applications |
o |
A
vast workforce of educated, English-speaking, tech-savvy
personnel |
o |
Get
dramatically shorter sales cycles |
o |
Reduced
turnaround time - Round-the-clock work enabled by the
twelve hours time difference caused by the longitudinal
difference. |
o |
Excellent
quality and consistency |
o |
Best
of customer care professionals |
o |
Highly
systemized and professional style of working. |
o |
Zero
over-heads on customer response activity within your organization |
o |
No
cost overruns; since the entire service will be operating
on a fixed charge basis |
o |
No
infrastructure requirements at your end; since the full
call-center is owned and managed by us |
o |
Ready-to-start
resources with absolute minimum setup time |
o |
Use
of latest technology in telecommunications and customer-care
|
o |
A
booming IT industry, with IT strengths recognized all
over the world. |
o |
Installation
of modern telecommunications network in the country
with the latest submarine OFC and satellite links
to all the important countries in the world.
|
o |
The
largest English-speaking population after the USA |
o |
Improve
company focus |
o |
Cost-effective
manpower |
o |
Technical
support: India graduates about 100,000 engineers each
year. These can be used in call centers for troubleshooting/tech
support effectively with increased benefits to cost
ratio.
|
o |
The
Government of India has recognized the potential of IT-enabled
services and has taken positive steps by providing
numerous incentives |
o |
The
presence of most international technology vendors and
solutions is enabling creation of most advanced set-ups
in this technology- intensive segment. |