| o |
Outbound
call management and predictive dialing |
| o |
Automatic
Call Distribution to the next available Agent |
| o |
Connectivity
with International Private Leased Line Circuit (IPCL) |
| o |
Interfaces
for Integration With Applications |
| o |
Motorola
Mux at both ends of the IPLC |
| o |
Contact
Monitoring |
| o |
Scalability |
| o |
Conferencing |
| o |
Voice
Messaging |
| o |
Management
Information System |
| o |
Remote
Agent |
| o |
Web
Integration |
| o |
Voice
Logger & Channel Bank |
| o |
Email
Management |
| o |
Web
Chat and Web Collaboration |
